Find quick answers regarding our memberships, cruise bookings, and luxury amenities
Select a category below to explore specific guidelines regarding your cruise club membership.
Understanding point allocations, stateroom tiers, and annual maintenance guidelines.
Review procedures for raising dissatisfaction claims within the 7-day window.
How member details, cookies, and digital authentication standards are protected.
Direct access to our 24/7 travel desk for urgent stateroom and booking updates.
A member may raise an issue of dissatisfaction within 07 days of availing the first holiday. Refund review is subject to inquiry and approval by Carnival Holidays International under the Vacation Purchase Agreement terms.
No. The refund policy applies strictly to holiday benefits availed pursuant to the Vacation Purchase Agreement and is not applicable to the consideration paid towards one-time membership fees.
Any approved refund may be subject to deduction of administrative charges, ASF (Annual Subscription Fee), and applicable GST, along with any resort/hotel cancellation or no-show charges.
Personal information is collected only for legitimate business and travel reservation purposes. CHI ensures all member information is authenticated and handled with strict privacy protocols.
Yes. Cookies are utilized to enhance your browsing experience, remember regional preferences, and ensure seamless instant booking transactions without collecting unauthorized personal data.
No. External links provided for hotel partners or payment gateways are subject to their respective terms and policies. Users access third-party services at their discretion.
Our dedicated concierge desk is available 24/7. You can reach out directly via customercare@carnivalholidaysinternational.com or speak to your assigned relationship manager.
